Patient Continuity and Needs Advocate
Core
Serves as a bridge between patients and comprehensive care, ensuring eligible patients receive the right healthcare plan and support services tailored to their unique needs.
Role type
Patient Advocacy and Retention Specialist
Builds
Patient retention strategies and seamless care transitions
Domain
Healthcare / Senior Care / Medicare Advantage
Required skills
Patient advocacy, Retention strategies, Healthcare benefit knowledge, Salesforce proficiency, EMR documentation, Customer service, Regulatory compliance (HIPAA), Data entry
Preferred skills
Experience with insurance brokers, Knowledge of Medicare Advantage, Senior care experience
Technologies
Salesforce, Electronic Medical Records (EMR), Microsoft Office Suite
Responsibilities
Evaluate patient needs and connect individuals with health plans, Proactively reach out to disenrolled members to facilitate return to care, Collaborate with leadership and sales teams on retention strategies, Ensure seamless transitions to prevent gaps in care, Document patient information and issues in compliance with regulations
Seniority
Mid-level, hands-on IC