Referral Coordinator
Core
Serve as the primary point of contact for incoming and outgoing patient referrals, triaging, scheduling, and ensuring completion of patient visits with specialty care.
Role type
Referral Coordinator (Customer Service)
Builds
Seamless transitions of care between primary care, specialists, hospitals, and other healthcare settings.
Domain
Healthcare / Primary Care
Required skills
Medical terminology, CPT/HCPCS/ICD coding, Medicare program complexity, organizational skills, multi-tasking, phone etiquette, computer software navigation, Microsoft Office Suite
Preferred skills
Web-based insurance platforms, Web IVRs, Medicare Advantage population, Medical Assistant certification, CPR for Healthcare Providers
Responsibilities
Triage referrals and gather necessary information; Coordinate appointments and transitions of care; Schedule patients using a coordinated provider list; Generate referral authorizations via web-based insurance platforms; Communicate physician needs to patients; Follow referrals through to completed appointments and upload documentation; Reschedule missed external appointments; Address referral-related phone calls and messages.
Seniority
Entry-level to Junior