Supervisor, Front Desk Team (Ashburn)
Core
Organizing and directing front desk staff to ensure effective patient care services and quality standards in a primary care setting.
Role type
Front Desk Supervisor (Healthcare Operations)
Builds
Patient experience and front office center operations
Domain
Healthcare / Primary Care
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, hiring and selection, operational standards enforcement, Microsoft Office Suite proficiency, EMR system knowledge
Preferred skills
BLS for Healthcare Providers certification, some college coursework
Technologies
Microsoft Office Suite, Electronic Medical Record (EMR) systems, phone systems, computer software
Responsibilities
Lead a team of Care Facilitators and front desk staff; optimize scheduling to ensure 100% patient assignment; serve as first point of contact for escalated patient issues; monitor performance and implement corrective action plans; assist with new patient paperwork and tours; troubleshoot IT issues; order office supplies.
Seniority
Mid-level Supervisor