Associate Field Support Technician
Core
Provides Level 1-2 technical support for PC, server, mainframe applications, and hardware, assisting end-users with troubleshooting, network monitoring, and maintenance.
Role type
Associate Field Support Technician (IT Help Desk/Desktop Support)
Builds
IT support services for Chen Medical Centers and JenCare Medical Centers
Domain
Healthcare IT / Desktop Support
Required skills
Hardware troubleshooting, Network support (LAN/WAN), Active Directory administration, Mobile device management (Android/iOS), Ticketing systems, Windows OS support, VPN/Firewall/DNS/DHCP knowledge, Customer service
Preferred skills
A+ and N+ certifications, Project delivery experience, ChenMed applications knowledge
Technologies
Windows 7/8.1, Android, iPhone, Linux, Active Directory, Junos Pulse, Microsoft Office Suite
Responsibilities
Troubleshoot hardware and software problems, Set up computers and install desktop software, Respond to escalated help desk requests, Administer in-house systems and mobile devices, Manage hardware and software inventory, Perform on-call support for medical centers
Seniority
Entry to Mid-level, hands-on IC