Care Coordinator
Core
Customer service and patient-focused role authorizing, scheduling, and ensuring completion of patient visits with specialty care.
Role type
Care Coordinator
Builds
Seamless transitions and continuity of care between primary care, specialists, hospitals, and other healthcare settings
Domain
Healthcare / Senior Care
Deliverable
client delivery
Required skills
Medical terminology, CPT/HCPCS/ICD coding, Medicare program complexity, organizational skills, multi-tasking, phone etiquette, computer software navigation, Microsoft Office Suite
Preferred skills
Web-based insurance platforms, Web IVRs, Medicare Advantage population experience, Medical Assistant certification, CPR for Healthcare Providers
Technologies
Web-based insurance platforms, Web IVRs, Microsoft Office Suite
Responsibilities
Serve as primary point of contact for incoming and outgoing patient referrals; Triage referrals and ensure timely processing; Facilitate communication and coordination of care across settings; Schedule patients and make necessary appointment arrangements; Generate referral authorizations using web-based insurance platforms; Communicate physician needs to patients; Follow referrals through to completed appointments and upload documentation; Reschedule missed external appointments; Address referral-related phone calls and messages
Seniority
Individual Contributor