Service Team Call Center Representative (remote)
Core
Inbound and outbound call handling for patient scheduling, general inquiries, and patient sales/service interactions within a primary care setting.
Role type
Service Team Call Center Representative
Builds
Patient scheduling and service interactions supporting ChenMed primary care centers
Domain
Healthcare (Primary Care for Seniors)
Required skills
Verbal communication, active listening, organizational skills, multi-tasking, keyboarding, Microsoft Office Suite proficiency, CRM system usage
Preferred skills
Bilingual capabilities (Spanish, Creole, Vietnamese), experience with KPIs/Metrics in call centers, fast-paced healthcare environment experience
Responsibilities
Receive inbound and make outbound customer service calls, respond to patient inquiries based on core care models, escalate issues as appropriate, document interactions using web-based technology, maintain business relationships to promote loyalty, collaborate with team members across departments
Seniority
Entry-level to Mid-level, hands-on IC