Associate IT Service Desk Technician
On-site
Core
Provide Tier 1 IT support for enterprise end-users via phone, email, and in-person, handling hardware, software, and mobile device issues.
Role type
Associate IT Service Desk Technician (Tier 1)
Builds
IT support services for enterprise users
Domain
Healthcare IT / General IT Support
Deliverable
client delivery
Required skills
Hardware repair and installation, Windows OS troubleshooting, Mobile device configuration (iOS/Android), VPN troubleshooting, Printer/scanner setup, Microsoft Office Suite proficiency, Basic networking concepts, Ticket triage and escalation
Preferred skills
BA/BS in Information Technology, 1+ years IT experience, Entry-level IT certifications (A+, Network+)