Associate Field Support Technician
Core
Provides Level 3 technical support, network monitoring, operations, installation, and maintenance for local, off-site, and remote locations, resolving escalated issues that first and second-tier support cannot handle.
Role type
Senior IC field support technician (Level 3)
Builds
IT infrastructure, desktop environments, network connectivity, and mobile device configurations for medical centers
Domain
Healthcare IT / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Computer hardware troubleshooting, software installation, network configuration (LAN/WAN), Active Directory administration, server configuration, mobile device management (Android/iOS), ticketing system management, VPN/firewall/DNS/DHCP knowledge, Linux/Android G-Box setup
Preferred skills
A+ and N+ certifications, project delivery lead experience, ChenMed applications knowledge, IT ticketing system expertise
Technologies
Windows 7/8.1, Linux, Android, iPhone, Active Directory, Junos Pulse, Microsoft Office Suite
Responsibilities
Troubleshoot escalated hardware and software problems, configure new and reconfigure existing servers, manage hardware and software inventory, provide after-hours/on-call support, document troubleshooting procedures, interact with engineering staff to recommend system modifications, travel to site locations for equipment troubleshooting
Seniority
Mid-level, hands-on IC