Referrals Supervisor
Core
Subject matter expert leading a team of Care Coordinators to manage organization-wide referral operations and ensure quality patient experience.
Role type
Senior Operations Supervisor (Healthcare Referrals)
Builds
Efficient referral processing workflows and high-quality patient care coordination services
Domain
Healthcare / Medicare Advantage / Referral Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and supervision, Referral process management, Performance evaluation and coaching, Operational metrics analysis, Conflict resolution and service recovery, Policy implementation
Preferred skills
Virtual team management, Medicare Advantage population experience, Data set analysis
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Web-based insurance sites
Responsibilities
Supervise Care Coordinators and Lead Care Coordinators, Resolve escalated patient concerns, Monitor operational metrics and productivity, Conduct quality audits and performance reviews, Adjust staff assignments for optimal distribution, Facilitate team training and huddles
Seniority
Senior, hands-on IC with supervisory leadership