Tier 1 Technical Support Representative
Core
Answer inbound GPS troubleshooting calls and emails, track activities in CRM, and resolve technical issues for Enterprise Business accounts.
Role type
Tier 1 Technical Support Representative
Builds
Customer issue resolutions and technical workarounds for GPS products
Domain
GPS technology / Enterprise Business
Deliverable
client delivery
Required skills
GPS troubleshooting, CRM (Salesforce), Windows, Microsoft Excel, multitasking, SLA management, technical documentation, product knowledge, issue escalation
Preferred skills
None stated
Technologies
GPS, Windows, Microsoft Office, Salesforce
Responsibilities
Answer inbound GPS troubleshooting calls and emails, track troubleshooting activities in CRM, manage multiple support cases simultaneously, follow Knowledge Base Articles and create Technical Notes, escalate difficult technical issues, document client interactions, continuously improve product knowledge
Seniority
Junior to Mid-level, hands-on IC