Associate Systems Support Engineer
Core
Monitoring and maintaining the performance and availability of critical applications and infrastructure to ensure uptime and SLA compliance.
Role type
Associate Systems Support Engineer (L1/L2) (via careerplan.io/jobs/R0046888-1-associate-systems-support-engineer-at-harriscomputer)
Builds
System uptime and reliability for applications and infrastructure
Domain
IT Operations / Systems Administration
Required skills
AppDynamics, LogicMonitor, Azure Monitor, SQL database monitoring, Windows Server administration, IIS management, incident troubleshooting, root cause analysis, alert management
Preferred skills
Healthcare application knowledge, ITIL best practices
Technologies
AppDynamics, LogicMonitor, Azure Monitor, SQL, Windows Server, IIS
Responsibilities
Monitor application and infrastructure performance using APM tools; Conduct health checks and performance tuning for SQL databases; Oversee Windows Server and IIS functionality; Provide L1/L2 support for system incidents; Perform root cause analysis for incidents; Maintain system configuration documentation; Collaborate on system upgrades and patches; Respond to alerts to ensure 24/7 uptime.