NOC Operator (24/7 Shift-Based)
Core
Monitor production systems, applications, and infrastructure to ensure business-critical services remain operational 24/7.
Role type
NOC Operator (24/7 shift-based)
Builds
Maintains high service availability for large-scale systems
Domain
IT Operations / Network Operations (via careerplan.io/jobs/E2-001-1A-E6D-noc-operator-247-shift-based)
Required skills
incident response, first-line troubleshooting, operational runbook execution, shift handover coordination, stakeholder communication, ticket management, system health monitoring
Preferred skills
familiarity with Nagios XI, New Relic, Grafana, Zabbix, Splunk, ServiceNow, Windows/Linux OS, networking fundamentals (TCP/IP, DNS, HTTP, VPN)
Responsibilities
Continuously monitor production systems and infrastructure; respond to alerts and investigate incidents; create and manage incident tickets; escalate complex issues; execute operational runbooks and health checks; provide shift handovers; communicate service status to stakeholders
Seniority
Entry-level to Mid-level, hands-on IC