Sr Technical Support Consultant
Core
Provides advanced application support to healthcare clients by investigating complex issues, managing incidents, and coordinating resolutions across vendors and internal teams.
Role type
Senior Technical Support Consultant (Healthcare IT)
Builds
Reliable service delivery for hospital IT staff and healthcare clients
Domain
Healthcare IT / Enterprise Software Support
Required skills
SQL Server troubleshooting, T-SQL query execution, Windows Server administration, incident management, complex problem investigation, stakeholder coordination, knowledge documentation
Preferred skills
Healthcare application support, HL7 interface familiarity, knowledge management contribution
Technologies
SQL Server, T-SQL, Windows Server
Responsibilities
Investigate and resolve complex product issues; manage incidents and service requests through lifecycle; handle priority escalations (P1/P2); troubleshoot SQL Server and Windows Server environments; create and maintain knowledge articles; collaborate with Development and vendors; share troubleshooting knowledge with colleagues
Seniority
Senior, hands-on IC