Front Desk Supervisor, Float
Core
Organizing and directing front desk staff to ensure effective patient care services and quality standards in a primary care setting.
Role type
Front Desk Supervisor (Float)
Builds
Patient care services and front office operations
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, operational standards adherence, hiring and selection, basic IT troubleshooting, inventory management
Preferred skills
BLS for Healthcare Providers certification, some college coursework
Technologies
Microsoft Office Suite, Electronic Medical Record (EMR) systems
Responsibilities
Lead a team of Care Facilitators and front desk staff; optimize patient scheduling and flow; ensure adherence to OSHA, clinical, and quality standards; serve as first point of contact for escalated patient issues; manage new patient paperwork and welcome tours; troubleshoot office technology and order supplies.
Seniority
Individual Contributor, supervisory level