Front Desk Supervisor - Orlando Market; Various locations!
Core
Supervising front desk operations and patient experience for a primary care clinic serving seniors.
Role type
Front Desk Supervisor
Builds
Patient intake, scheduling, and front-office operations for ChenMed primary care centers
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, operational standards enforcement, hiring and selection, basic IT troubleshooting
Preferred skills
College coursework, BLS for Healthcare Providers certification
Technologies
Microsoft Office Suite, Electronic Medical Record (EMR) systems, phone systems
Responsibilities
Lead and coach a team of Care Facilitators and front desk staff; optimize patient scheduling and flow; ensure adherence to clinical and quality standards; manage escalated patient issues; handle new patient paperwork and welcome processes; maintain office inventory and supplies.
Seniority
Individual Contributor, supervisory level