Front Desk Supervisor
Core
Organizing and directing front desk staff to ensure effective patient care services and a high-quality patient experience in a primary care setting.
Role type
Front Desk Supervisor
Builds
Patient care services and front office operations
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, operational standards enforcement, hiring and selection, basic IT troubleshooting, inventory management
Preferred skills
BLS for Healthcare Providers certification, some college coursework
Technologies
Microsoft Office Suite, Electronic Medical Record (EMR) systems
Responsibilities
Lead and coach a team of Care Facilitators and front desk staff; optimize patient scheduling and follow-up; manage patient intake, check-in, and VIP experience; ensure adherence to OSHA, clinical, and quality standards; resolve escalated patient issues; handle medical record releases and phone message routing; troubleshoot office technology and manage inventory.
Seniority
Individual Contributor, supervisory level