Tier 1 Technical Support Representative
Core
Provide Tier 1 technical support for national and local Enterprise Business accounts by troubleshooting and resolving customer calls and cases related to GPS and other products.
Role type
Tier 1 Technical Support Representative
Builds
Customer issue resolutions and support case documentation
Domain
GPS technology / Enterprise Business Services
Deliverable
client delivery
Required skills
troubleshooting, customer service, multitasking, CRM usage, technical problem-solving, documentation
Preferred skills
knowledge of Windows and Microsoft Office, ability to work in fast-paced environments
Technologies
GPS systems, Windows, Microsoft Office, Salesforce, CRM
Responsibilities
Answer inbound GPS troubleshooting calls and emails, track activities in CRM, manage multiple support cases simultaneously, meet support SLAs, create technical notes, escalate difficult issues, document client interactions
Seniority
Entry to Mid-level, hands-on IC
