Customer Service Representative
Core
Assist customers with inquiries, troubleshoot issues, perform application and rules testing, and host training sessions to ensure a positive customer experience.
Role type
Support Specialist (Customer Service & Technical Support)
Builds
Client support interactions and training sessions
Domain
Technology / Customer Support
Deliverable
client delivery
Required skills
Inbound support handling, application testing, rules testing, client advocacy, documentation, product knowledge
Preferred skills
Technical aptitude, problem-solving, critical thinking
Responsibilities
Respond to inbound phone, web, and email support; Host training sessions for clients; Advocate for client issue resolution; Document and track client interactions; Continuously improve product knowledge
Seniority
Entry-level to Junior
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