Associate Technical Writer
Core
Create and maintain user-facing documentation including guides, reference materials, and release notes for a software product.
Role type
Associate Technical Writer
Builds
User documentation and knowledge base articles
Domain
Software / SaaS
Deliverable
product features
Required skills
Technical writing, editing, proofreading, breaking down complex technical information, project management, familiarity with documentation platforms (ClickHelp, Markdown, Confluence), AI/LLM content generation
Preferred skills
Software development concepts, SaaS product knowledge, HTML/CSS, creating screenshots and diagrams, experience with style guides
Technologies
ClickHelp, Markdown, Confluence, AI/LLM tools
Responsibilities
Write and edit user guides, technical reference guides, and release notes; Collaborate with developers and product managers to gather technical information; Maintain and organize the documentation site/knowledge base; Review content for clarity, consistency, and grammar; Use AI/LLM tools to generate first-draft content; Incorporate feedback from user testing and support tickets to improve content; Contribute to documentation projects like audits and migrations