Client Success & Implementation Manager
Core
Strategic advisor and implementation lead for B2B SaaS clients, managing portfolio relationships and driving platform adoption.
Role type
Senior Client Success & Implementation Manager
Builds
Client onboarding processes, implementation playbooks, and client success strategies
Domain
Workplace design / Real estate management / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client portfolio management, project coordination, QBR execution, contract negotiation, internal cross-functional collaboration, platform configuration guidance, training delivery, process documentation
Preferred skills
B2B SaaS onboarding experience, training material creation, project management tool proficiency
Responsibilities
Manage a portfolio of key accounts from end to end, drive platform adoption and optimization, conduct quarterly business reviews, own the renewal and contract negotiation process, lead new client kick-off calls, develop onboarding project plans, conduct initial platform training for clients
Seniority
Mid-level, hands-on IC with team enablement responsibilities
