Associate Systems Engineer
Core
Provide Level 1 analysis, troubleshooting, and resolution for application and infrastructure incidents in a 24x7 operational environment.
Role type
Associate Systems Engineer (L1 Support)
Builds
Application and infrastructure stability for clients
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
Windows Server, .NET application support, IIS, SQL (queries, jobs, blocking scenarios), ITSM platforms (ServiceNow), Azure Monitoring basics, Power BI, Excel
Preferred skills
ITIL V3.0 Foundation certification, healthcare application exposure, Azure cloud environments
Technologies
Windows Server, .NET, IIS, ServiceNow, Azure, Power BI, SQL
Responsibilities
Handle Level 1 analysis and resolution of incidents, collect application logs and escalate to development, maintain known issue logs, author operational procedure documentation, present client progress data
Seniority
Junior, hands-on IC