Senior Executive – Customer Service Support
Core
Coordinate end-to-end customer service operations including order management, production dispatch, logistics, and quality assurance for stainless steel tube products.
Role type
Senior Customer Service Manager (Manufacturing)
Builds
Customer order fulfillment and delivery precision for stainless steel tube products
Domain
Manufacturing / Stainless Steel / Industrial Tubes
Deliverable
product features
Required skills
Order management, Production coordination, Logistics coordination, Quality assurance, Statistical analysis, Documentation management, Customer complaint resolution, Regulatory compliance
Preferred skills
Knowledge of stainless-steel tube products, Planning, MIS updating
Responsibilities
Coordinate with sales units from order receipt to execution, Generate and release order acknowledgements, Coordinate with production and QA for delivery precision, Manage customer surveys and feedback, Coordinate customer visits and service complaints, Prepare Product Track Record data, Develop statistical tools for order and enquiry analysis
Seniority
Mid-Senior, hands-on IC
