Représentant·e du Service Client — Poste polyvalent multi‑divisions (Hybride)
Core
Point of contact for customers handling non-technical inquiries, complex requests, and order delivery confirmations via telephone, email, or chat.
Role type
Customer Service Clerk
Builds
Customer satisfaction and operational support for diverse product lines
Domain
Customer Service / Operations
Deliverable
client delivery
Required skills
CRM application usage, ERP system navigation, credit claim verification, RMA processing, order schedule confirmation, multi-channel communication (phone/email/chat), cross-departmental collaboration
Preferred skills
Ability to handle complex or unique customer requests, tailored solution development
Responsibilities
Respond to customer inquiries via telephone, email, or chat; Resolve complex or unusual customer requests; Analyze customer service needs and refer to other departments; Update internal teams on customer needs; Confirm daily order delivery schedules; Review and analyze legitimacy of customer credit claims and process RMAs
Seniority
Individual Contributor
