Executive - Customer Service Support
Core
Coordinate end-to-end customer service operations for stainless steel tube products, managing orders from receipt to delivery and ensuring quality compliance.
Role type
Senior Customer Service Executive (Manufacturing)
Builds
Customer order fulfillment and delivery precision for industrial tube products
Domain
Industrial manufacturing (stainless steel tubes)
Deliverable
client delivery
Required skills
Order management, production coordination, quality assurance, logistics, statistical analysis, documentation, regulatory compliance
Preferred skills
Knowledge of stainless-steel tube products, MIS reporting, customer survey management
Technologies
Order management systems, statistical analysis tools
Responsibilities
Coordinate with sales units from order receipt to execution, generate and release order acknowledgements, coordinate with production and QA for delivery precision, manage customer complaints and visits, prepare PTR data and statistical tools for order analysis, ensure statutory and ISO compliance
Seniority
Mid-level, hands-on IC
