End User Services Support
Core
Provide hands-on IT support for hardware, software, desktop troubleshooting, and equipment installations to ensure smooth daily operations for end users.
Role type
Help Desk Analyst
Builds
Reliable IT environment supporting business productivity
Domain
IT Support / Desktop Infrastructure
Required skills
Desktop and hardware support, Windows 10/11 troubleshooting, Networking fundamentals, ServiceNow ticketing management, Customer service
Preferred skills
CompTIA A+ certification, Network+ certification, Scripting with DOS/command-line tools, Dell hardware support, Printer installation, Manufacturing environment experience
Technologies
Windows 10/11, ServiceNow, Dell hardware, Printers
Responsibilities
Diagnose and resolve technical issues related to hardware, software, and network connectivity; Manage and track support requests using ServiceNow; Provide cross-site assistance to other company locations; Ensure high user satisfaction through timely issue resolution.
Seniority
Individual Contributor