Product Support Technician
Core
Assists Product Analysts and stakeholders with new client implementation, change management, feature setup, testing, and documentation while providing daily product operations support.
Role type
Product Support Technician
Builds
Client implementations and product delivery
Domain
Financial Services / Loan Servicing / Insurance
Required skills
ticket management, issue documentation, escalation triage, product problem reporting, instructional communication creation, UAT environment maintenance, technical writing
Preferred skills
Excel (Intermediate+), Access, product implementation experience, end-user training, technical writing
Technologies
Microsoft Office, Excel, Outlook, Word, Access
Responsibilities
Prioritize and manage support tickets, document support issues, follow escalation processes, report product problems, create instructional communications, assist in UAT environment maintenance, participate in special projects
Seniority
Entry to Mid-level, hands-on IC
