Senior Account Manager - Employee Benefits
Core
Senior Account Manager responsible for managing a book of business for employee benefits clients, ensuring retention, and resolving coverage/claims issues.
Role type
Senior Account Manager (Employee Benefits)
Builds
Multi-year strategic plans, open enrollment packets, benefits booklets, and carrier/vendor implementations.
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Client relationship management, claims and coverage issue resolution, project management, compliance advisory, open enrollment facilitation, contract review, RFP process support, data management in BenefitPoint, mentorship
Preferred skills
Agency Management systems, MS Excel, self-funding plans knowledge
Technologies
BenefitPoint, Brainshark, MS Excel
Responsibilities
Maintain client relationships and support retention; manage claims and coverage issues escalated from HR; provide benchmarking reports; facilitate open enrollment and create benefit booklets; manage new carrier/vendor implementations; perform contract reviews and prepare plan documents; assist in RFP processes and proposal development; mentor Account Administrators.
Seniority
Senior, hands-on IC