HR Business Partner (HRBP)
Core
Strategic HR partner advising managers and employees on relations, performance, and risk mitigation within an insurance contact center.
Role type
Senior HR Business Partner (IC)
Builds
Consistent employee experience and risk-mitigated organizational culture
Domain
Insurance / Contact Center / Human Resources
Deliverable
client delivery
Required skills
Employee relations, performance management, employment law knowledge, change management, strategic consulting, relationship building, HRIS proficiency
Preferred skills
Contact center experience, insurance/financial industry experience
Technologies
Workday, MS Office
Responsibilities
Advise on employee relations and performance issues; lead investigations and disciplinary actions; manage leaves of absence; maintain employee files; consult on HR policy and strategy; build relationships with business leaders.
Seniority
Mid-Senior, hands-on IC