Customer Service Employee
Core
Backoffice support role managing orders, coordinating production and logistics, and maintaining ERP/CRM systems for B2B customers.
Role type
Customer Service Employee (Backoffice)
Builds
Order management and administrative processes for B2B clients
Domain
Construction materials / Insulation
Required skills
Order processing, ERP system management, CRM system management, Internal stakeholder coordination, Process monitoring, Administrative problem solving
Preferred skills
Experience in customer service, SAP knowledge, CRM knowledge, Dutch language proficiency, English language proficiency, German language proficiency, MS Office skills
Responsibilities
Process and manage orders, Coordinate production and deliveries with planning departments, Maintain and update information in ERP and CRM systems, Support colleagues with administrative issues, Maintain contact with internal departments, Monitor open cases and process times
Seniority
Entry-level / Individual Contributor