IT Service Management Specialist - Portuguese Support
Core
Support external developer partners integrating with client platforms and APIs, providing end-to-end technical guidance, integration enablement, and operational support.
Role type
Senior IC IT Service Management Specialist (API Integration & Developer Support)
Builds
Secure API access for third-party partners, integration workflows, and production launch readiness
Domain
Technology / API Integration / Developer Ecosystems
Required skills
RESTful APIs, OAuth 2.0, SQL, Cloud IAM (GCP/AWS/Azure), API lifecycle management, technical consultation, ticket triage, root-cause analysis, log analysis, documentation
Preferred skills
Enterprise ticketing systems, API testing tools (Postman, curl), Python/Bash/JavaScript scripting, creator economy/digital video platforms
Technologies
REST, gRPC, HTTP, JSON, OAuth 2.0, SQL, Google Cloud Platform, AWS, Azure, Postman, curl
Responsibilities
Guide third-party developer partners through structured onboarding phases; Validate partner cloud environment configurations and IAM policies; Troubleshoot authentication and authorization issues; Investigate API anomalies and rate limiting; Query backend event logs and database tables using SQL; Maintain high standards of ticket documentation and partner-facing technical guides
Seniority
Mid-Senior, hands-on IC
