Dynamics 365 Contact Center Developer
Core
Design, develop, integrate, and support Microsoft Dynamics 365 and Power Platform solutions to improve contact center agents experience and connect Dynamics 365 with enterprise systems.
Role type
Senior IC Dynamics 365 Contact Center Developer
Builds
Contact center solutions, integrations, and automation flows
Domain
Enterprise software / Customer service / Contact center
Required skills
Microsoft Dynamics 365, Power Platform, Dataverse, Power Automate, REST APIs, PCF controls, JavaScript, TypeScript, JSON, OAuth 2.0, Git, Azure Logic Apps, Microsoft Entra ID
Preferred skills
Azure API Management, Application Insights, Power Platform pipelines, Power Platform solution ALM
Technologies
Azure, Cloud, Flow, Git, HTTP, JSON, JavaScript, Microsoft 365, Microsoft Power Platform, OAuth, REST, TypeScript, Web, Office 365, AI, DevOps, LESS, UX, UI Design
Responsibilities
Configure and customize Dynamics 365, model-driven Power Apps, and Dataverse; Design, build, test, and maintain integrations using REST APIs; Build and support Power Automate cloud flows; Develop and enhance PCF controls using TypeScript; Implement integration and automation practices for logging, monitoring, error handling; Support Power Platform application lifecycle management; Diagnose and resolve production issues; Maintain technical documentation.
Seniority
Senior, hands-on IC