Analista de Customer Service Pleno | Barra Funda/SP
Core
Process customer orders, manage order changes, handle returns/invoice corrections, and act as liaison between customers/sales and plant/warehouses for Solenis North America.
Role type
Account Management Specialist (Customer Service)
Builds
Order fulfillment and customer experience for Solenis North America
Domain
Chemical industry / Supply Chain
Required skills
Order processing, invoice correction, returns management, daily reporting, account setup, expedite requests, SAP knowledge, Outlook, Excel
Responsibilities
Process orders via email/phone/system, follow through with order changes, identify and process invoice corrections, process returns/transfers, complete daily delivery reports, set up new customer accounts, fulfill expedite requests
