Customer Service Representative
Core
Senior Customer Service Representative managing end-to-end customer orders, complaints, and escalations for water and hygiene solutions.
Role type
Senior Customer Service Representative
Builds
Customer satisfaction and loyalty through order management and issue resolution
Domain
Industrial chemicals and hygiene solutions
Deliverable
client delivery
Required skills
Order management, complaint resolution, cross-functional collaboration, sales support, team mentoring, process improvement
Preferred skills
ERP systems (SAP/JDE/AS400), Salesforce
Responsibilities
Manage customer orders end-to-end, handle inquiries and escalations, own the complaint process, provide status updates, support sales team, manage phone interactions, monitor order status, collaborate on upselling, improve service processes, mentor junior members
Seniority
Senior, hands-on IC with mentorship
