Full Time Retail Sales Manager
Core
Lead a high-performing retail team to drive sales results and deliver an engaging customer experience in a craft and hobby store.
Role type
Senior retail sales manager
Builds
In-store sales, customer service, and operational execution for a craft/hobby retail chain
Domain
Retail (crafts, hobbies, DIY)
Deliverable
product features
Required skills
Retail leadership, team coaching, sales KPI management, customer experience management, SOP compliance, POS system operation, inventory management, loss prevention, omni-channel fulfillment, event management
Preferred skills
Experience with loyalty programs, custom framing operations, knit & sew shop management
Technologies
POS systems, Self-Checkout systems, Loyalty Rewards platforms
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience; Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
Seniority
Senior, hands-on IC