Store Manager
Core
Lead a retail store team to achieve sales performance, operational excellence, and an exceptional customer experience through active coaching and development.
Role type
Senior IC retail store manager
Builds
Retail store operations and customer service experiences
Domain
Retail
Deliverable
product features
Required skills
Team leadership, sales performance management, operational planning, recruitment and training, customer experience management, data analysis, scheduling, problem-solving
Preferred skills
Strategic thinking, diversity and inclusion, technology proficiency
Responsibilities
Inspire and coach store staff to meet sales and service goals; Execute operational plans to maximize growth; Create an engaged and inclusive store environment; Elevate customer experience through operational excellence; Exceed customer expectations in all interactions; Lead store staff in meeting sales, service, and operational expectations; Achieve store business plans including sales and operational goals; Ensure store schedule accuracy and proper staffing; Implement store programs to increase efficiencies; Train store staff on internal operational functions and customer service expectations; Leverage customer feedback to resolve concerns; Ensure the store is visually set to brand standards.