Retail - Sales and Customer Experience Manager - Full-time (Bench)
Core
Lead a high-performing sales culture and drive customer experience in a retail store, overseeing front-end operations, service standards, and team coaching.
Role type
Retail Store Sales and Customer Experience Manager
Builds
In-store sales, customer service experiences, and operational continuity for a creative arts retail chain
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP adherence, POS system management, inventory management, customer experience management, sales KPI tracking, omni-channel fulfillment, asset protection
Preferred skills
Experience with loyalty programs, custom framing operations, balloon party events
Technologies
POS systems, Self-Checkout systems
Responsibilities
Assist Store Manager in managing SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business and birthday party operations; Drive sales in the Knit & Sew Shop and Custom Framing; Support BOPIS and Same Day Delivery; Train and develop team members; Maintain Asset Protection practices.
Seniority
Mid-level, hands-on IC