PT Retail Sales Manager
Core
Lead a high-performing retail team to drive sales, ensure operational excellence, and deliver an engaging customer experience in a creative arts store.
Role type
Retail Sales Manager
Builds
Sales results, customer satisfaction, and operational continuity for a creative arts retail store
Domain
Retail / Creative Arts / DIY
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
Seniority
Mid-level, hands-on IC