Technical Service Technician
Core
Provide virtual technical service and support to Ecolab sales, service organization, and customers regarding Institutional Warewashing, Laundry, and Housekeeping.
Role type
Technical Service Technician (Virtual/Telephone Support)
Builds
Technical information delivery, product and equipment quality problem resolution, and customer consultation.
Domain
Industrial Cleaning & Hygiene (Warewashing, Laundry, Housekeeping)
Deliverable
client delivery
Required skills
Technical troubleshooting, remote consultation, customer service, report preparation, Microsoft Office Suite, English (spoken/written)
Preferred skills
Bilingual (Spanish), basic math calculations, ticketing systems, video communication platforms
Responsibilities
Routine call coverage for mid-level complexity, deliver accurate telephone service with specialty consultation, contribute to new systems development, resolve product and equipment quality problems, prepare special reports, complete internal case entry and quality tracking reports, complete special project assignments
Seniority
Mid-level, hands-on IC