Associate Customer Service Supervisor
Core
Provide support, training, and work direction to customer service team members while monitoring performance and reviewing areas for improvement.
Role type
Associate Customer Service Supervisor
Builds
Customer service operations and order-to-cash processes
Domain
Customer Service / Operations
Deliverable
dashboards & analysis
Required skills
People leadership, performance monitoring, training development, order-to-cash process knowledge, system troubleshooting, KPI creation, Microsoft Office Suite
Preferred skills
SAP experience, critical attention to detail, workflow prioritization, time management, multi-tasking, professional interaction in multi-division environments
Responsibilities
Support supervisor in managing day-to-day activities of Customer Service Group, provide feedback on daily workload to set priorities, create and maintain KPIs, troubleshoot systems, develop and facilitate training procedures, provide supervision and feedback on processing customer orders, returns, and inquiries
Seniority
Mid-level, hands-on IC with people leadership