Associate IT Operations Analyst
Core
First-line IT Operations Support Specialist providing live troubleshooting and technical guidance for 3D TRASAR and Nalco field equipment to field teams and customers.
Role type
Associate IT Operations Analyst (Level 1 Support)
Builds
Problem-solving support for water treatment and industrial field equipment
Domain
Industrial automation / Water treatment technology
Deliverable
client delivery
Required skills
Troubleshooting field equipment, Live phone support, SAP usage, ServiceNow ticket tracking, PLC knowledge, Electrical components knowledge
Preferred skills
SAP proficiency, Microsoft Office Suite, Industrial electrical/mechanical systems understanding, Data analysis, Consultative problem-solving, Project management
Technologies
SAP, ServiceNow, PLCs
Responsibilities
Serve as first line of contact for equipment troubleshooting, Provide live phone support referencing specs and pricing, Use SAP for customer communication on pricing/warranty/parts, Track support tickets in ServiceNow, Provide technical guidance to marketing and R&D teams, Partner with Level 2 support for escalations