Lead UI/UX Designer
Core
Lead the UX/UI design practice for the ServiceNow platform, driving consistency, building a design system, and elevating enterprise experiences to consumer-grade quality.
Role type
Lead UI/UX Designer (Hands-on IC with leadership)
Builds
ServiceNow platform experiences (UI Builder, React, mobile web/apps)
Domain
Enterprise ITSM / SaaS Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow UI Builder, React, JavaScript, HTML, CSS, Design System architecture, User Research, Usability Testing, WCAG Accessibility, Stakeholder Management, Team Leadership, Figma
Preferred skills
ServiceNow certifications (CSA, CAD), Mobile app development, Design Ops practice setup, Storybook, UX Writing, Motion Design
Technologies
ServiceNow UI Builder, React, JavaScript, HTML, CSS, Figma, Storybook
Responsibilities
Own and document UX/UI standards; Build and maintain a design system and component library; Design and code production experiences in React; Conduct user research and usability testing; Ensure WCAG accessibility compliance; Lead and mentor a team of designers and developers; Align product, engineering, and business stakeholders on quality standards.
Seniority
Senior, hands-on IC with leadership
