ServiceNow UX Developer
Core
Lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform, defining UX architecture and establishing design standards.
Role type
Senior ServiceNow UX Developer (AI-enabled)
Builds
Modern user interfaces, reusable components, and AI-driven experiences using ServiceNow frameworks (UI Builder, Next Experience, Employee Center Pro).
Domain
Enterprise IT Service Management (ITSM) and Human Resources (HRSD) within the pharmaceutical industry.
Deliverable
production ML models | product features
Required skills
ServiceNow UI Builder, Now Experience Framework (Web Components), JavaScript, HTML, CSS, REST APIs, AI integration (Now Assist, Virtual Agent), WCAG accessibility standards.
Preferred skills
ServiceNow module expertise (ITSM, HRSD, CSM, IRM, SecOps), enterprise UX transformation, regulated environment experience (GxP, SOX).
Technologies
ServiceNow, UI Builder, Employee Center Pro, Virtual Agent, AI Search, IntegrationHub.
Responsibilities
Define enterprise UX strategy and design standards; build reusable UI components and workflows; integrate AI capabilities into user journeys; optimize performance and accessibility; mentor junior developers.
Seniority
Senior, hands-on IC with leadership responsibilities.