Manager User Experience Designer
Core
Lead and coach a UX team while personally delivering high-impact design work for SolarWinds Service Desk, a cloud-based ITSM platform.
Role type
Manager, Staff-level UX practitioner
Builds
Cloud-based IT service management (ITSM) platform for B2B customers
Domain
Enterprise SaaS, ITSM, Service Management
Required skills
User research, usability testing, interaction design, information architecture, prototyping, design validation, design systems, accessibility standards, stakeholder management, strategic leadership, B2B product design
Preferred skills
Experience with complex enterprise software, hands-on end-to-end UX contribution at Staff level, portfolio demonstrating measurable product impact
Technologies
Figma, Adobe XD, Sketch, Jira, Confluence, Miro, Axure, InVision, Zeplin, Principle, Framer, Webflow, WordPress, Shopify, Magento, Drupal, React, Angular, Vue, Node.js, Python, Ruby, Java, C#, .NET, SQL, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Terraform, Ansible, Jenkins, Git, GitHub, GitLab, Bitbucket, Jira, Confluence, Miro, Axure, InVision, Zeplin, Principle, Framer, Webflow, WordPress, Shopify, Magento, Drupal, React, Angular, Vue, Node.js, Python, Ruby, Java, C#, .NET, SQL, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Terraform, Ansible, Jenkins, Git, GitHub, GitLab, Bitbucket
Responsibilities
Manage, coach, and develop UX designers; Set clear expectations for UX quality, collaboration, and delivery; Lead complex, high-impact UX initiatives from discovery to delivery; Conduct or guide user research and usability evaluations; Develop workflows, user journeys, information architecture, wireframes, and prototypes; Establish direction in ambiguous problem spaces and influence product strategy; Drive design quality across cross-functional teams; Promote the adoption and evolution of design systems and accessibility standards; Partner closely with product managers, engineers, and researchers; Communicate design rationale and recommendations to diverse audiences.
Seniority
Manager, Staff-level IC