Lead UI/UX Designer
Core
Lead user-centered discovery, experience strategy, interaction design, prototyping, and design validation for the ServiceNow Associate Portal.
Role type
Lead UI/UX Designer (Enterprise Portal)
Builds
End-to-end experience for the ServiceNow Associate Portal on Employee Center Pro
Domain
Enterprise Software / HR Technology
Required skills
User research, journey mapping, persona development, usability testing, information architecture, user flows, wireframing, high-fidelity design, interactive prototyping, design system governance, accessibility standards, responsive design, stakeholder influence, Agile collaboration
Preferred skills
ServiceNow Employee Center Pro, Service Portal, UI Builder, Horizon Design System, global/multilingual experience, AI-assisted experience design, analytics and experimentation
Technologies
Figma, ServiceNow Employee Center Pro, Service Portal, UI Builder, Next Experience
Responsibilities
Lead UX strategy and design direction for desktop and mobile; Plan and facilitate discovery workshops, stakeholder interviews, user research, journey mapping, persona development, and usability testing; Translate business needs into information architecture, user flows, wireframes, high-fidelity designs, and interactive prototypes; Define scalable navigation, taxonomy, search, personalization, content, and self-service experience patterns; Create and govern a reusable design system aligned with enterprise brand and accessibility standards; Partner with developers to ensure design feasibility in Employee Center Pro and responsive web frameworks; Review implementation quality and guide design refinements; Present design recommendations to senior stakeholders; Mentor designers and researchers and establish UX standards
Seniority
Senior, hands-on IC with leadership responsibilities
