UX Lead
Core
Lead UX/UI standards, build a design system, and drive consumer-grade experiences for the ServiceNow platform.
Role type
Senior hands-on IC UX Lead (Design System & Front-end)
Builds
Design system, component library, and production experiences in UI Builder and React
Domain
Enterprise SaaS / ITSM / ServiceNow
Deliverable
production ML models | product features
Required skills
UX/UI design, React, JavaScript, HTML, CSS, Figma, user research, accessibility (WCAG), stakeholder management, team leadership, design system architecture
Preferred skills
ServiceNow certifications (CSA, CAD), mobile app development, design ops practice setup, Storybook, UX writing
Technologies
ServiceNow UI Builder, Now Experience Framework, React, Figma, Storybook
Responsibilities
Own and document UX/UI standards; build and maintain a design system; design and code production experiences; lead user research and usability testing; establish a formal UX practice and hire/mentor the team; advocate for experience across product and engineering.
Seniority
Senior, hands-on IC with leadership responsibilities
