ServiceNow Director - Director Digital Solutions I
Core
Lead the global ServiceNow platform architecture, engineering, and delivery to mature enterprise workflows, AI integration, and platform health.
Role type
Director, ServiceNow Platform & Digital Solutions
Builds
Enterprise ServiceNow platform, Employee Center Pro intranet, AI-enabled workflows, and global delivery pipelines
Domain
Enterprise IT, Digital Transformation, ServiceNow Platform
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture & engineering, global team leadership, SDLC modernization, CI/CD, AI agent implementation, integration patterns, platform governance, partner management
Preferred skills
SAP integration, ServiceNow workflow applications (AP, Manufacturing, Source-to-Pay), multiple product team leadership
Technologies
ServiceNow, Azure DevOps, Now Assist, Employee Center Pro, AI Agent Fabric, APIs, webhooks, ERP systems
Responsibilities
Establish ServiceNow architecture and engineering standards; Lead global delivery organization and performance; Implement AI across platform and SDLC; Deliver Employee Center Pro experience; Build and develop high-performing global engineering teams; Govern implementation partners and measure outcomes
Seniority
Director, strategic leadership with hands-on technical accountability
