ServiceNow Director - Director Digital Solutions I
Core
Lead the global ServiceNow platform architecture, engineering, and delivery to mature the enterprise platform, drive AI adoption (Now Assist), and deliver the Employee Center Pro experience.
Role type
Director, ServiceNow Platform Engineering & Delivery
Builds
Enterprise ServiceNow platform, Employee Center Pro intranet, AI-enabled workflows
Domain
Enterprise Software / SaaS / Digital Transformation
Required skills
ServiceNow architecture & governance, global engineering leadership, SDLC modernization, CI/CD, AI agent implementation, integration patterns, platform reliability, partner management
Preferred skills
SAP integration, ServiceNow workflow applications (AP, Manufacturing, Source-to-Pay), ITIL, cloud, architecture, automation certifications
Technologies
ServiceNow, Azure DevOps, Now Assist, AI Agents, Employee Center Pro, SAP
Responsibilities
Establish architecture and engineering standards; Lead global delivery organization and performance; Implement AI across platform and SDLC; Deliver Employee Center Pro experience; Build and develop high-performing global team; Govern partners and measure outcomes
Seniority
Director, strategic leadership & global organization building