Customer Service Representative
Core
Process orders via SAP, track order status, resolve incidents through root cause analysis, and generate Excel reports for process monitoring.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support operations
Domain
Industrial hygiene and water solutions
Deliverable
client delivery
Required skills
SAP, Microsoft Office Suite (Excel, Word, Access, Outlook), order tracking, root cause analysis, report generation, customer communication
Preferred skills
root cause identification, service improvement implementation
Responsibilities
Process orders via SAP, track order status, resolve incidents, generate Excel reports, handle customer calls and inquiries, contribute to process improvement
Seniority
Entry-level to Mid-level
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