Business Process Analyst
Core
Partner with business teams, product owners, and IT to gather requirements, design solutions, and facilitate testing sessions for ServiceNow implementations.
Role type
Senior Business Process Analyst (ServiceNow)
Builds
ServiceNow configurations, test cases, SOPs, and process automation playbooks
Domain
Enterprise IT Service Management (ITSM) and Process Automation
Required skills
ServiceNow configuration, ITSM, CMDB, Workflow/Flow designer, Service Portals, Virtual Agentic AI, Predictive Intelligence, HLD/LLD design, requirements gathering, process flow mapping, gap analysis, reporting, data analysis
Preferred skills
CSM, FSM, ATF testing, ITIL Expert certification, ServiceNow CSA, global enterprise support
Technologies
ServiceNow, Microsoft Office Suite (Visio, Word, Excel, PowerPoint)
Responsibilities
Translate business needs into functional specifications and process flows; build ServiceNow ATF's and test cases; define HLD and LLD from a functional standpoint; identify gaps and opportunities for automation; track project goals and KPIs; conduct research to support business decision-making.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/R00303773-business-process-analyst-at-ecolab)
