ServiceNow Architect
Core
Design scalable, secure, and maintainable ServiceNow solutions, translating business needs into technical architectures aligned with enterprise standards.
Role type
Senior hands-on individual contributor ServiceNow Architect
Builds
End-to-end ServiceNow solutions, integrations, and AI-enabled automation workflows
Domain
Enterprise IT / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
ServiceNow platform architecture, REST APIs, event-driven patterns, middleware, AI-assisted development tools, architecture diagramming, technical tradeoff evaluation, governance compliance
Preferred skills
TOGAF, enterprise integration platforms, ERP/CRM/HR integration, industry workflow applications (APO, MCO, Source to Pay)
Technologies
ServiceNow (Incident, Problem, Change, Request, Service Catalog, Employee Center), Now Assist, Virtual Agent, AI Search, Predictive Intelligence, GitHub Copilot, Claude Code, Cursor
Responsibilities
Design end-to-end ServiceNow solutions and integrations; Provide architectural guidance and review technical designs; Mentor developers on architecture and best practices; Identify technical risks and recommend mitigation strategies; Collaborate with stakeholders on solution design and UX; Participate in architecture reviews and governance processes
Seniority
Senior, hands-on IC
