Program & Transformation Lead
Core
Design and execute Global Business Services (GBS) transformation vision, multi-year roadmap, and operating model redesign to drive cost, productivity, and service level improvements.
Role type
Senior Program & Transformation Lead (GBS/Shared Services)
Builds
Scalable GBS operating models, automated digital solutions, and enterprise-wide transformation programs.
Domain
Global Business Services (GBS), Shared Services, Process Excellence, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
GBS & Shared Services design, Process re-engineering & optimization, Automation & digital transformation, Program & portfolio management, Data-driven decision-making, Stakeholder influence
Preferred skills
Lean Six Sigma Black Belt, PMP/PRINCE2/SAFe, Change Management (Prosci/ADKAR), RPA certifications
Technologies
RPA, workflow automation, AI/ML, analytics, self-service platforms
Responsibilities
Design and execute GBS transformation vision and multi-year roadmap, Lead end-to-end process re-engineering and standardization, Identify and implement automation and digital solutions, Lead enterprise-wide change management and stakeholder engagement, Establish robust transformation governance and reporting, Coach and mentor process owners and transformation managers
Seniority
Senior, hands-on IC with strategic oversight